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Покупка билетов на Thalys, вопрос в подтверждении
Забронировал и соответственно оплатил билет Амстердам-Париж-Амстердам на сайте Тайлиса. предварительно на нем зарегистрировавшись. Судя по информации с сайта. бумажный билет мне получать не надо, но проводнику надо будет представить некую карту Thalys Ticketless card, которую мне прислать должны только через 30 дней с момента первой моей поездки. А по информации с того же сайта, если у меня нет ни карты ни подтверждения, вроде достаточно документа. удостоверяющего личность. Люди добрые, кто таким образом уже ездил - скажите - достаточно ли кода подтверждения, распечатки электронного письма для проезда? А то совсем не могу понять в чем тут дело! Спасибо!
Вот что написано на сайте тайлиса:
Your Ticketless journey
Until you receive your Thalys Ticketless card, please present the reservation confirmation you have received by email to the Thalys Train Manager when you travel. The bar code on the confirmation will allow your virtual ticket to be checked.
When you receive your Thalys Ticketless card (or if you have a Cybelys card), present it, for each reserved journey, to the Train Manager, who will validate your Ticketless journey.
If you have neither your Thalys Ticketless card nor your reservation confirmation but have reserved a Ticketless journey, please inform the Train Manager and show a valid form of identification.
Once your Ticketless journey has been checked and validated on board Thalys by the Train Manager, your Ticketless journey is considered to be “used”.
Заранее спасибо за помощь!
Вот что написано на сайте тайлиса:
Your Ticketless journey
Until you receive your Thalys Ticketless card, please present the reservation confirmation you have received by email to the Thalys Train Manager when you travel. The bar code on the confirmation will allow your virtual ticket to be checked.
When you receive your Thalys Ticketless card (or if you have a Cybelys card), present it, for each reserved journey, to the Train Manager, who will validate your Ticketless journey.
If you have neither your Thalys Ticketless card nor your reservation confirmation but have reserved a Ticketless journey, please inform the Train Manager and show a valid form of identification.
Once your Ticketless journey has been checked and validated on board Thalys by the Train Manager, your Ticketless journey is considered to be “used”.
Заранее спасибо за помощь!
Ответить
Ya tak ezdila. Karty oni kstati mne prislali ne cherez 30 dney, a navernoe mesyaza cherez 2, a esli vy v rossii to navernoe eshe dolshe idti budet. Oni ne toropyatsya.
Vse normalno, raspechatki elektronnogo pisma _dostatochno_.
Raspechatayte tot bilet, na kotorm kvardat takoy _so_shtrihkodom_. Na vsyakiy sluchay vozmite s soboy vashu kreditku, s pomoshyu kotoroy vy oplachivali bilet. U menya ee ne sprashivali v prinzipe, no v Service Clientelle Thaylisa mne skazali chto mogut poprosit pokazat kreditku.
Vse normalno, raspechatki elektronnogo pisma _dostatochno_.
Raspechatayte tot bilet, na kotorm kvardat takoy _so_shtrihkodom_. Na vsyakiy sluchay vozmite s soboy vashu kreditku, s pomoshyu kotoroy vy oplachivali bilet. U menya ee ne sprashivali v prinzipe, no v Service Clientelle Thaylisa mne skazali chto mogut poprosit pokazat kreditku.
Ответить
partisanne : Ya tak ezdila. Karty oni kstati mne prislali ne cherez 30 dney, a navernoe mesyaza cherez 2, a esli vy v rossii to navernoe eshe dolshe idti budet. Oni ne toropyatsya.
Vse normalno, raspechatki elektronnogo pisma _dostatochno_.
Raspechatayte tot bilet, na kotorm kvardat takoy _so_shtrihkodom_. Na vsyakiy sluchay vozmite s soboy vashu kreditku, s pomoshyu kotoroy vy oplachivali bilet. U menya ee ne sprashivali v prinzipe, no v Service Clientelle Thaylisa mne skazali chto mogut poprosit pokazat kreditku.
Дело в том, что мне пришло просто письмо! Там не было файла со штрих-кодом! Именно это меня и смутило. Кредитка есть, паспорт тоже. Просто боюсь - не высадили бы!
Ответить
tam dolzhno priyti dva pisma. Pervoe prosto 'booking confirmation', a vtoroye pismo so shtrihkodom.
Vtoroe pismo mne prishlo ne srazu, a tolko cherez 1 ili 2 dnya, ne pomnu. Ya im sobstvenno poetomu i zvonila v sluzhbu podderzhki. Tak chto esli vy zakazali tolko segodnya, to ne volnuytes, eshe vse priydet. Na kraynyak pozvonite v sluzhbu podderzhki.
Vtoroe pismo vot takogo plana. A k nemu priatachen maa-a-alenkiy takoy *.jpg file - kartinka-shrihka. Mozhet vash email client ne propuskaet kartinki i ne otobrazhaet ih, proverte.
Dear Thalys Ticketless customer,
We are pleased to confirm your Ticketless reservation on Thalys for 30/04/2008.
Ms. XXXXXXXXXXXXXXXXX
Thalys N°: XXXXXXXXXXXX
Date of journey: 30/04/2008
Departure: XXXXXXXX
Arrival: XXXXXXXXXX
Thalys train n°: 9453
Seating: carriage 26 seat 83
Fare category: PROMO
Class: Comfort 2
Price: 21 eur
Reservation n°: XXX
Date of reservation: 11/04/2008 at 00:40
When you board the train, please present your Thalys Ticketless card to the Train Manager for inspection and validation.
If you have not yet received your Thalys Ticketless card, please print and present this email to the Train Manager.
A receipt will be available in your personal customer space the day after your Ticketless journey is validated.
Requests for the exchange or refund of a Ticketless journey (according to after-sales terms and conditions) must be made from the point of sale at which the journey was booked (except Thalys.com) indicating your reservation number.
* For purchases made on www.thalys.com: exchanges and refunds through the International Call Centre in Belgium on + 32 2 528 28 28 (Monday to Friday from 8:00 to 20:00, week-ends and public holidays from 9:00 to 17:30).
* For purchases through an agency: for exchanges and refunds, contact your agency.
* For purchases by telephone through Ligne Directe in France: exchanges and refunds through Ligne Directe in France on + 33 (0) 8 92 35 35 36 (0.34?/min, every day from 7:00 to 22:00).
Purchasing a Thalys Ticketless automatically implies acceptation of the general terms and conditions relating to Ticketless. You may consult these general terms and conditions on the www.thalys.com website or request them in writing from Thalys International (Thalys Customer Service, place Stéphanie 20, 1050 Brussels).
Please note: do not use this email address for your reply; your request will not be registered.
‘Bon voyage’ on board Thalys!
Vtoroe pismo mne prishlo ne srazu, a tolko cherez 1 ili 2 dnya, ne pomnu. Ya im sobstvenno poetomu i zvonila v sluzhbu podderzhki. Tak chto esli vy zakazali tolko segodnya, to ne volnuytes, eshe vse priydet. Na kraynyak pozvonite v sluzhbu podderzhki.
Vtoroe pismo vot takogo plana. A k nemu priatachen maa-a-alenkiy takoy *.jpg file - kartinka-shrihka. Mozhet vash email client ne propuskaet kartinki i ne otobrazhaet ih, proverte.
Dear Thalys Ticketless customer,
We are pleased to confirm your Ticketless reservation on Thalys for 30/04/2008.
Ms. XXXXXXXXXXXXXXXXX
Thalys N°: XXXXXXXXXXXX
Date of journey: 30/04/2008
Departure: XXXXXXXX
Arrival: XXXXXXXXXX
Thalys train n°: 9453
Seating: carriage 26 seat 83
Fare category: PROMO
Class: Comfort 2
Price: 21 eur
Reservation n°: XXX
Date of reservation: 11/04/2008 at 00:40
When you board the train, please present your Thalys Ticketless card to the Train Manager for inspection and validation.
If you have not yet received your Thalys Ticketless card, please print and present this email to the Train Manager.
A receipt will be available in your personal customer space the day after your Ticketless journey is validated.
Requests for the exchange or refund of a Ticketless journey (according to after-sales terms and conditions) must be made from the point of sale at which the journey was booked (except Thalys.com) indicating your reservation number.
* For purchases made on www.thalys.com: exchanges and refunds through the International Call Centre in Belgium on + 32 2 528 28 28 (Monday to Friday from 8:00 to 20:00, week-ends and public holidays from 9:00 to 17:30).
* For purchases through an agency: for exchanges and refunds, contact your agency.
* For purchases by telephone through Ligne Directe in France: exchanges and refunds through Ligne Directe in France on + 33 (0) 8 92 35 35 36 (0.34?/min, every day from 7:00 to 22:00).
Purchasing a Thalys Ticketless automatically implies acceptation of the general terms and conditions relating to Ticketless. You may consult these general terms and conditions on the www.thalys.com website or request them in writing from Thalys International (Thalys Customer Service, place Stéphanie 20, 1050 Brussels).
Please note: do not use this email address for your reply; your request will not be registered.
‘Bon voyage’ on board Thalys!
Ответить
Спасибо огромное! А то я думал что сразу такое приходит! Еще проблема в том. что на сайте голландских ЖД мне не дали забронировать эти билеты. то ли проблема с кредиткой, то ли у них сбой. Вот и пришлось напрямую в тайлисе.partisanne : tam dolzhno priyti dva pisma. Pervoe prosto 'booking confirmation', a vtoroye pismo so shtrihkodom.
Vtoroe pismo mne prishlo ne srazu, a tolko cherez 1 ili 2 dnya, ne pomnu. Ya im sobstvenno poetomu i zvonila v sluzhbu podderzhki. Tak chto esli vy zakazali tolko segodnya, to ne volnuytes, eshe vse priydet. Na kraynyak pozvonite v sluzhbu podderzhki.
Vtoroe pismo vot takogo plana. A k nemu priatachen maa-a-alenkiy takoy *.jpg file - kartinka-shrihka. Mozhet vash email client ne propuskaet kartinki i ne otobrazhaet ih, proverte.
Dear Thalys Ticketless customer,
We are pleased to confirm your Ticketless reservation on Thalys for 30/04/2008.
Ms. XXXXXXXXXXXXXXXXX
Thalys N°: XXXXXXXXXXXX
Date of journey: 30/04/2008
Departure: XXXXXXXX
Arrival: XXXXXXXXXX
Thalys train n°: 9453
Seating: carriage 26 seat 83
Fare category: PROMO
Class: Comfort 2
Price: 21 eur
Reservation n°: XXX
Date of reservation: 11/04/2008 at 00:40
When you board the train, please present your Thalys Ticketless card to the Train Manager for inspection and validation.
If you have not yet received your Thalys Ticketless card, please print and present this email to the Train Manager.
A receipt will be available in your personal customer space the day after your Ticketless journey is validated.
Requests for the exchange or refund of a Ticketless journey (according to after-sales terms and conditions) must be made from the point of sale at which the journey was booked (except Thalys.com) indicating your reservation number.
* For purchases made on www.thalys.com: exchanges and refunds through the International Call Centre in Belgium on + 32 2 528 28 28 (Monday to Friday from 8:00 to 20:00, week-ends and public holidays from 9:00 to 17:30).
* For purchases through an agency: for exchanges and refunds, contact your agency.
* For purchases by telephone through Ligne Directe in France: exchanges and refunds through Ligne Directe in France on + 33 (0) 8 92 35 35 36 (0.34?/min, every day from 7:00 to 22:00).
Purchasing a Thalys Ticketless automatically implies acceptation of the general terms and conditions relating to Ticketless. You may consult these general terms and conditions on the www.thalys.com website or request them in writing from Thalys International (Thalys Customer Service, place Stéphanie 20, 1050 Brussels).
Please note: do not use this email address for your reply; your request will not be registered.
‘Bon voyage’ on board Thalys!
Ответить
Voobshe na samom dele dolzhno priyti srazu. Eto chto-to Thalys gluchit navernoe. Navernoe hotyat chtob my im zvonili v platnuyu sluzhbu podderzhki
Mne tochno prishlo ne srazu, tozhe pomnyu nervnichala. Nu, udachi vam.
Mne tochno prishlo ne srazu, tozhe pomnyu nervnichala. Nu, udachi vam.
Ответить
А звонить то им обязательно? а то с языком проблема.... по эл. почте письмо нельзя отправить?partisanne : Voobshe na samom dele dolzhno priyti srazu. Eto chto-to Thalys gluchit navernoe. Navernoe hotyat chtob my im zvonili v platnuyu sluzhbu podderzhki
Mne tochno prishlo ne srazu, tozhe pomnyu nervnichala. Nu, udachi vam.
Ответить
Персональный подбор тура в Люксембург!
Ne znau, konkretno im zpisat ne probovala, no po opytu s podobnymi veshami znayu chto vsega luchse zvonit. Dumayu, na pismo oni vam optvetyat ne srazu, dney 5 proydet eto tochno, a to i bolshe.
Sovetuyu imenno zvonit, a ne pisat. Napishite zaranee na listike bumagi to chto vy sobiraetes skazat. Ili poprosite kogo-to. Da, i zvonit luchse cherez VOIP, deshevle budet chem po mezhgorodu.
Kstati, naskolko ya vizhu etot telefon 32 (0)2 528 28 28 eto obychnyy gorodskoy nomer v Brussele, (t.e. bez dopolnitelnoy taksy) i esli eto tak, to s bolshinstva VOIP programm vy mozhete zvonit na etot nomer sovershenno BESPLATNO. Ili esli u vas s yazykom sovsem tugo i vam sovsem-sovsem nekogo poprosit pozvonit, to v prinzipe ya mogla by eto sdelat vmesto vas, no dlya etogo nuzhen vash nomer reservazii.
No podozhdite do zavtra, mozhet eshe pridet vtoroe pismo
Sovetuyu imenno zvonit, a ne pisat. Napishite zaranee na listike bumagi to chto vy sobiraetes skazat. Ili poprosite kogo-to. Da, i zvonit luchse cherez VOIP, deshevle budet chem po mezhgorodu.
Kstati, naskolko ya vizhu etot telefon 32 (0)2 528 28 28 eto obychnyy gorodskoy nomer v Brussele, (t.e. bez dopolnitelnoy taksy) i esli eto tak, to s bolshinstva VOIP programm vy mozhete zvonit na etot nomer sovershenno BESPLATNO. Ili esli u vas s yazykom sovsem tugo i vam sovsem-sovsem nekogo poprosit pozvonit, to v prinzipe ya mogla by eto sdelat vmesto vas, no dlya etogo nuzhen vash nomer reservazii.
No podozhdite do zavtra, mozhet eshe pridet vtoroe pismo
Ответить
Спасиб! Попросить то есть кого, просто не понятно почему бы им сразу это не сделать!partisanne : Ne znau, konkretno im zpisat ne probovala, no po opytu s podobnymi veshami znayu chto vsega luchse zvonit. Dumayu, na pismo oni vam optvetyat ne srazu, dney 5 proydet eto tochno, a to i bolshe.
Sovetuyu imenno zvonit, a ne pisat. Napishite zaranee na listike bumagi to chto vy sobiraetes skazat. Ili poprosite kogo-to. Da, i zvonit luchse cherez VOIP, deshevle budet chem po mezhgorodu.
Kstati, naskolko ya vizhu etot telefon 32 (0)2 528 28 28 eto obychnyy gorodskoy nomer v Brussele, (t.e. bez dopolnitelnoy taksy) i esli eto tak, to s bolshinstva VOIP programm vy mozhete zvonit na etot nomer sovershenno BESPLATNO. Ili esli u vas s yazykom sovsem tugo i vam sovsem-sovsem nekogo poprosit pozvonit, to v prinzipe ya mogla by eto sdelat vmesto vas, no dlya etogo nuzhen vash nomer reservazii.
No podozhdite do zavtra, mozhet eshe pridet vtoroe pismo
Ответить
Ну в общем у меня все разрешилось! Спасибо за консультации! Я в ответ на присланное письмо confirmation вчера отписал им с просьбой прислать подтверждение с бар кодом, и Вы не поверите - прислали! так что все ОК.
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vse super, pozdravlyau
Odnako dumayu pismo prishlo ne kak otvet na vash zapros, a samo po sebe, ya zhe govorila chto cherez den gde to prihodit. Delo v tom chto obychno takie pisma-confirmation prihodyat s adres-pustyshki, oni poslylayutsya saitom avtomatom, tak chto otvechat na nih tolku net, nado pisat na specialnyy adres sluzhby poddrezhki.
Nu glavnoe vse razreshilos.
Odnako dumayu pismo prishlo ne kak otvet na vash zapros, a samo po sebe, ya zhe govorila chto cherez den gde to prihodit. Delo v tom chto obychno takie pisma-confirmation prihodyat s adres-pustyshki, oni poslylayutsya saitom avtomatom, tak chto otvechat na nih tolku net, nado pisat na specialnyy adres sluzhby poddrezhki.
Nu glavnoe vse razreshilos.
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